Welfare Reforms and Reducing Rent Arrears in 2019: Policy Update, Developing an Effective Strategy and Managing Risk

Confirmed speakers:

  • Ric Pallister OBE, Former Leader, South Somerset District Council
  • Jade Aslop, Commercial Director, Policy in Practice
  • Paul Howarth, Policy Consultant, Policy in Practice
  • Minesh Patel, Principal Policy Manager, Citizens Advice
  • Anna Bennett, Solicitor, Devonshires
  • Tom Smith, Tenancy Sustainment Manager, Nottingham City Homes
  • Amos Philllips, UC Benefit Specialist and Marcia Gay, Group Financial Inclusion Manager, Peabody


Welfare reforms and the roll-out of Universal Credit has seen an increase in rent arrears. The latest statistics from the Citizens Advice Bureau show 70% of tenants on UC are in rent arrears. With a tough economic climate, the continuing roll-out of Universal Credit and the announcement of a freeze on many benefits in the Spring Statement; it is crucial to work with key stakeholders and tenants to develop strategies to ensure effective rent collection whilst managing risk with tenants in rent arrears.

Join us on the 21st November for a full update on the welfare reforms and the Universal Credit changes that are taking place and how these will impact your organisation’s ability to reduce rent arrears. Learn from good practice examples how to work with tenants and key stakeholders to ensure your organisation is reducing rent arrears whilst putting tenants at minimal risk.

Key issues to be addressed include:

  • The latest policy developments in welfare reforms and Universal Credit
  • Planning & preparing for a tougher collection environment
  • Develop a rent arrears management and reduction strategy for your organisation
  • Managing the transition from Housing Benefit to UC and the impacts for rent in your organisation
  • Managing Risks & Maintaining Collection Rates
  • Proactively identifying vulnerable households and providing support

About the event:

The morning session will focus on the latest policy developments in welfare reforms and Universal Credit as well as trends in rent arrears.

The afternoon session will examine how to develop an effective rent arrears strategy within your organisation, how to manage risks associated with rent arrears and maintain collection rates.

Who should attend?

Attendees will be drawn from (but not limited to): social landlords & housing associations; local authorities; ALMOs; debt advisers; legal advisers; representative groups; and charities.

Further information:

Our events are CPD certified. This event is equivalent to 3 CPD points.
A certificate is available on request post-event to all attendees.

Please note that all speakers and the agenda are subject to change without notice.

For registration enquiries please contact: Customer.Services@westminster-briefing.com | 0207 593 5657

To discuss event sponsorship, speaking opportunities and agenda content, please email: William.Egan@dodsgroup.com

Thursday 21st November 2019

11:00am - 3:30pm (including networking lunch)

Cavendish Venues – America Square, 1 America Square, 17 Crosswall, London, EC3N 2LB

Private Sector | 1 Place: £345 | 2+ Places: £295 each


Public Sector | 1 Place: £255 | 2+ Places: £205 each


Above prices exclude VAT


If you require a booking form, please contact customer.services@westminster-briefing.com | 0207 593 5657

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